Contact Center

Our advanced contact center will wow your customers.

Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size.

This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers.

FEATURES

  • Automatic Call Distribution (ACD)
    • Get universal queuing. Route calls based on agent expertise. Automatically call back customers who don’t want to wait. Fully integrates with IVR.
  • Interactive Voice Response (IVR)
    • Switch to self-service when call volumes are high, no one is available, or the customer wants to self manage. Full ACD integration allows any agent to step in.
  • Workforce Optimization
    • Simplify agent scheduling and quality management. Get automatic desktop call recording. Maximize your Contact Center workflow.
  • Supervisor Interface
      Easy training and monitoring. Listen, whisper, or step in on customer calls. Monitor performance in real time with the Supervisor dashboard.
  • Reporting and Analytics
    • Access advanced analytics. Create recurring custom reports. Make better business decisions with real-time metrics and historical data.
  • Automate Interaction Handlings
    • Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

What We Do

Call Forwarding

Voice mail

Virtual Number

Add Line

Fax Line

Toll free

Video Conferencing

Contact center

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